Search
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.unitedhearts.co.uk, including any information you may provide through our site when you submit a request, consultation or sign up to our newsletter.
By providing us with your data, you warrant to us that you are over 18 years of age.
United Hearts is the data controller, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
We are dedicated to protecting the confidentiality and privacy of information entrusted to us. We comply with EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
This privacy statement describes why and how we collect and use personal data and provides information about data subjects’ (individuals) rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.
Personal data is any information relating to an identified or identifiable living person. ‘United Hearts’ processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ.
When collecting and using personal data, our policy is to be transparent about why and how we process personal data.
Our contact details should you wish to contact us regarding your privacy is:
United Hearts LTD
E-mail: info@unitedhearts.co.uk
Date: Correct to date 20/06/2023
The type of personal information we collect
We may collect personal information through various medium of communication as outlined below:
-
Information that you have given to us when speaking to one of our team members on the telephone listed below, and/or
-
Information that you have entered on our website (www.unitedhearts.co.uk) when making an enquiry or a booking.
We currently collect and process the following information:
-
Personal identifiers, contacts and characteristics including location data; and online identifiers such as IP addresses and cookie identifiers.
-
First and Last name
-
Email address
-
Phone number (optional)
-
Service of interest
-
Details of the query/reason for contacting
How we get personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
-
You may provide data by filling in forms on our site (or otherwise) or by communicating with us by phone, email or otherwise, including when you:
-
Pay for our products or services;
-
subscribe to our newsletter;
-
give us feedback.
-
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
-
Technical Data from the following parties:
– Google analytics which is based outside the EU,
– Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe/PayPal based outside the EU,
We only ever use your personal data with your consent, or to the extent necessary to:
-
enter into, or perform, a contract with you;
-
comply with a legal duty;
-
remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or
-
for our own (or a third party’s) legitimate interests (such as marketing, internal record keeping, market research or to improve our products) provided your rights don’t override these.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@unitedhearts.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
We will only use your information for the purpose it was collected (or for similar/related purposes).
We will never sell your personal data or share it with third parties who might use it for their own purposes.
How we store your personal information
Your information is securely stored.
We employ a variety of technical and organizational measures to keep personal data safe and to prevent unauthorized access to, or use or disclosure of it.
Third party and International transfers
We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.
We normally only store data within the European Economic Area (EEA). If we or one of our subcontractors (such as a payment processor) needs to transfer it outside of the EEA then we will take steps to make sure adequate levels of privacy protection, in line with UK data protection law, are in place. These safeguards will usually be contractual and/or the result of a European Union decision which allows the transfer (such as a US organization that is certified under the EU-US Privacy Shield Framework).
By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Your data protection rights
Under data protection law, you have rights including:
-
Your right of access - You have the right to ask us for copies of your personal information.
-
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
-
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
-
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
-
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
-
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Please contact us at info@unitedhearts.co.uk if you wish to make a request.
NOTE: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
United Hearts LTD
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
