Privacy notice

This notice explains what happens to your information when you use this website or contact United Hearts.

Who we are

United Hearts LTD is responsible for your information (the “data controller”). Email: unitedheartsltd@yahoo.com

Company number 14536015. Registered office: 47 Martyrs Avenue, Crawley RH11 7RX. ICO registration number: ZB566462.

This website does not use cookies.
It has no forms, adverts or tracking. It does not use outside tools such as Google.
Our hosting company may keep short records, such as your IP address and the page you asked for. These are only used to run the website and keep it safe.
The website is hosted by Railway, on servers in the Netherlands.

When you press “Message on WhatsApp” or message 07904 315316, your message goes through WhatsApp. WhatsApp is run by Meta and has its own privacy policy.
We see your phone number, your WhatsApp name and what you send us.
We use your message to reply to you and to arrange any support you ask for. We do not use it for marketing unless you agree.
In your first message, please only say what kind of help you are looking for. Please do not send private details about your health or your life until we have spoken.

We save your number on our counselling phone with your first name and the first letter of your surname only.
If you contact us but do not become a client, we delete your messages and details 1 year after our last contact.
If you become a client, we give you our client privacy form to read and sign before we start. It explains how we keep your counselling records.

You have the right to:

To use any of these rights, email unitedheartsltd@yahoo.com. It is free. We will reply within one month.

If you are not happy with how we use your information, please tell us first: unitedheartsltd@yahoo.com.

You can also complain to the Information Commissioner’s Office (ICO):

Phone: 0303 123 1113
Website: ico.org.uk
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Last updated: 22 October 2026.